Webefly provides web design, website development, website templates, and related online services. This policy explains how refunds and cancellations are handled.
Because our services involve time, customization, and digital delivery, refunds are handled as follows:
Before work has started : You may request a cancellation, and a full refund may be issued.
After work has started: Cancellations are allowed, but refunds are not guaranteed and may be partial, depending on the amount of work already completed.
After project completion or delivery: No refunds or cancellations are available once the service has been completed and delivered.
Website templates and ready-made designs provided by Webefly are non-refundable once access or delivery is granted.
No refunds are provided for:
Change of mind
Incompatibility with hosting, CMS, or software
Incorrect purchase
Lack of technical knowledge
Exception:
If a template or design contains a technical issue that cannot be resolved by our support team, a refund may be considered.
To request a refund or cancellation, contact us at:
📧 contact@webefly.com
Please include:
Your order or subscription details
A brief explanation of your request
We review all requests within 5 business days.
